Return Policy
Goods purchased from the e-shop can be returned to us upon request. The right of return is valid for 14 calendar days from the date of receipt of the goods. The right of withdrawal does not apply if the customer is a legal entity.
Submit a Return Application
To return an item, you must submit a statement of withdrawal from the purchase in a simple written form and send it to the email address info@leegis.ee no later than 14 days after receiving the goods. The buyer must return the goods within 14 days following the submission of the application or provide proof that they have handed over the goods to the carrier within the aforementioned period. We ask that the goods be returned in their original shipping packaging. The direct costs associated with the return are borne by the customer, except in cases where the reason for the return is a circumstance for which the seller is responsible (e.g., the item is incorrect or defective).
Refund of the Purchase Amount
For returned goods, OÜ Aksrei will refund the purchase amount to the customer without delay, but no later than 14 calendar days. The refund will be made to the same bank account from which the purchase was paid.
Reduction of the Refunded Amount Due to a Decrease in the Value of the Goods
The customer has the right to inspect the goods in a manner that is ordinarily permitted for inspecting similar goods in a physical store. The customer is responsible for any decrease in the value of the goods if they have used the goods in any way other than what is necessary to establish the nature, characteristics, and functioning of the goods. If the product has been used for other purposes, or if the product or its packaging shows signs of use or wear, the seller has the right to reduce the refunded purchase amount according to the extent of the damage caused to the product, or to refuse to refund the purchase amount for that product.
Contact
If you have any questions or requests, please contact us by writing to the email address info@leegis.ee.